Privacy Policy
This Privacy Policy explains how Parfait Health, Inc. (“Parfait,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you use our websites, mobile applications, Care Companion, Care Circle features, and related services (collectively, the “Services”). Because Parfait can be used to organize health and care information, some information you choose to provide may be sensitive. Please read this policy carefully.
Information you provide
We may collect information you provide directly to us, including your name, email address, account and profile information, communications with us, and information you submit through contact forms. If you use Parfait to organize care, you may also provide health-related information such as notes, questions, goals, follow-through items, care summaries, documents, photos, and information about appointments or care conversations.
Recordings, transcripts, and care captures
If you choose to use recording, voice, photo, document, or other capture features, Parfait may process the content you submit to create transcripts, summaries, structured care information, or other requested outputs. You control whether to start a recording or capture. You are responsible for obtaining any consent required by law before recording another person. Source media, transcripts, summaries, and derived information may have different retention periods depending on the feature and product configuration.
Care Circle and information you share
Care Circle lets you connect with people who support your care or people whose care you support. Information is not made available to another person merely because a relationship exists. Access depends on the permissions selected by the care owner or on a specific item that is shared directly. When you choose to share information, the recipient may be able to view or contribute to the permitted parts of care. You can change or remove ongoing access using available Care Circle controls.
Authentication and device information
When you sign in, we may receive basic account information from the authentication method you choose, such as Google, Apple, or email. We may also collect device, application, browser, log, diagnostic, and usage information needed to operate, secure, troubleshoot, and improve the Services.
How we use information
We use personal information to provide and maintain the Services; create and secure accounts; process recordings, notes, documents, and other care information; generate requested summaries and organizational features; enable sharing and Care Circle permissions; respond to support requests; prevent misuse; troubleshoot errors; improve reliability and usability; comply with legal obligations; and communicate with you about the Services.
AI and service providers
Parfait uses service providers to help operate the Services, which may include cloud hosting, authentication, transcription, artificial intelligence, analytics, communications, and security providers. These providers may process information on our behalf only as needed to provide their services to Parfait and subject to the agreements and controls applicable to that relationship. AI-generated summaries or organizational outputs may contain errors and should be reviewed in context rather than treated as medical advice.
When we share information
We may share information with service providers that support the Services; with people or organizations you direct us to share with; with a healthcare organization or care program when Parfait is being provided through that organization and the applicable arrangement permits it; when required to comply with law or protect rights, safety, and security; or in connection with a merger, financing, acquisition, reorganization, or sale of assets. We do not sell personal information.
Health information and HIPAA-aligned practices
Parfait is designed around HIPAA-aligned privacy and security practices, but HIPAA does not apply to every use of the Services. Whether HIPAA applies depends on how Parfait is being provided and the relationship among Parfait, you, and any healthcare organization involved. When Parfait handles protected health information on behalf of a HIPAA-covered organization under an applicable business associate agreement, that information is handled under that agreement and applicable law. When you use Parfait directly as a consumer, information you provide is not necessarily subject to HIPAA solely because it concerns your health. Other privacy laws may still apply.
Retention
We retain information for as long as reasonably necessary to provide the Services, maintain security and business records, comply with legal obligations, resolve disputes, and enforce agreements. Retention may vary by data type, product configuration, and whether information is connected to an organization-sponsored account. We may delete or de-identify information when it is no longer reasonably needed, subject to legal and contractual requirements.
Security
We use administrative, technical, and organizational safeguards designed to protect personal information. No method of storage or transmission is completely secure, so we cannot guarantee absolute security. You are responsible for protecting your account credentials and for using sharing controls carefully.
Your choices and privacy rights
Depending on your location and the Services you use, you may have rights to request access to, correction of, or deletion of certain personal information, or to receive information about how it is used. You can also manage certain sharing and Care Circle permissions within the product. We may need to verify your identity before completing a privacy request, and some information may be retained where permitted or required by law.
Children
The consumer Services are intended for adults and are not directed to children under 18. If Parfait is used in a setting involving a minor through a healthcare or care organization, that use is governed by the applicable organizational arrangement, permissions, and legal requirements.
Changes to this policy
We may update this Privacy Policy as the Services evolve or legal requirements change. We will post the updated version here and revise the effective date. If a change materially affects how we handle information, we may provide additional notice where appropriate.
Contact
If you have questions about this Privacy Policy or want to make a privacy request, contact Parfait Health through the contact form at parfait-health.com. Please do not send sensitive health information through the public website contact form.